Are you passionate about digital transformation, innovative tools, and enjoy cross-departmental collaboration? Then help us shape the future of the MYTYVERSE! As a Business Operations Manager (m/f/d), you'll be part of our holding company and take on the leadership and implementation of strategic change projects within the MYTY Group. You'll develop sustainable plans, manage transformations, and ensure their lasting implementation. With your experience in managing digital change processes, you'll maintain oversight—even in complex multi-stakeholder environments.
Key Responsibilities
- ERP Systems & CRM: You'll be the central point of contact for our agency software (MOCO) and CRM system (HubSpot). You'll coordinate and optimize group-wide processes, ensure data quality and hygiene, and analyze relevant KPIs.
- Process Optimization: You'll identify improvement opportunities, support the implementation of new features, and foster best-practice exchange within the group.
- First-Level Support: You'll assist users with all questions regarding MOCO and HubSpot and serve as the interface to internal and external stakeholders.
- Reporting & Analysis: Create, evaluate, and present relevant reports for managing and further optimizing operational processes.
- Change Management: Moderate and guide discussions around system usage, process adjustments, and strategic development of the holding company.
- Practical Solutions: Deliver clear, pragmatic advice to help navigate the challenges of day-to-day business operations
- Centralize our legal IQ, contract templates etc. and make it accessible to our fleet of creative, tech, and marketing agencies
Qualifications
- 3–5 years of relevant professional experience in digital project management or client consulting, ideally in an agency, consulting firm, or agency environment.
- Excellent knowledge of digital tools and processes, ideally with initial experience in MOCO and HubSpot.
- Quick comprehension and enthusiasm for process optimization.
- High concentration ability and persistence for conscientious handling of recurring workflows.
- Strong communication skills, structured, solution-oriented, and independent working style.
- Experience dealing with demanding stakeholder environments and enjoyment of cross-team collaboration.
Benefits
- A future-oriented, modern work environment with plenty of creative freedom.
- Hybrid working: attractive locations in Hamburg and Berlin plus remote options.
- An open team and short decision-making paths in a dynamic holding structure.
- Individual development opportunities and exciting career prospects.
- The chance to make real impact on MYTY Group's growth with your ideas.
MYTY brings together specialized agencies from across Europe to deliver connected excellence in strategy, marketing, creativity, and technology. Its offering spans Brand & Experience, Performance, Growth & Media, eCommerce & Digital Products, Influencer Marketing, Data & AI Transformation, and Reputation & Public Voice. With interdisciplinary teams and the motto Home of Best in Class, MYTY empowers brands and businesses to become champions.